Next Chapter Living – Privacy Policy
Effective Date: May 29, 2025
Introduction
Next Chapter Living, LLC ("Next Chapter Living," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.nextchapterliving.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Platform"). Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE PLATFORM. We reserve the right to make changes to this Privacy Policy at any time. We will alert you about changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Information We Collect:
We may collect information about you in a variety of ways:
- Personal Data: Includes personally identifiable information such as your name, email address, telephone number, and other information you voluntarily provide when registering on our Platform or interacting with facilities listed on our Platform.
- Account Information: Includes username and password information required to establish and maintain your account.
- Payment Data (For businesses): All payment transactions are processed securely via Stripe. Next Chapter Living does not directly store or process your complete financial information.
- Usage Data: Information about how you use our Platform, including page visits, clicks, search queries, and communication interactions.
- Communications: Data from messages exchanged via our Platform's messaging, tour booking, and waitlist management systems.
- Feedback and Reviews: Information provided by users through reviews, feedback forms, or surveys.
How We Use Your Information:
We use the information collected via our Platform in several ways:
- To provide, operate, and maintain our Platform and services.
- To facilitate direct communication between you and senior living facilities.
- To manage your account and provide customer support.
- To process payments and subscriptions.
- To send administrative, promotional, and transactional communications.
- To personalize and improve our services and user experience.
- To analyze Platform usage and improve service offerings.
Sharing Your Information:
We do not sell your personal information. Your data will only be shared in the following scenarios:
- With Facilities: Only when you voluntarily interact with a facility via direct messaging, booking a tour, or joining a waitlist.
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, and hosting services.
- Legal Obligations: We may disclose your information to comply with legal processes, enforce our agreements, or protect our rights and interests.
Third-Party Analytics and Advertising:
We may use third-party analytics and advertising partners, including Google Analytics, to help us analyze Platform usage and deliver targeted advertising. These third parties may use cookies and similar technologies to collect data about your interactions with our Platform. You can manage or opt-out of cookies through your browser settings.
Security of Your Information:
We utilize the information you provide for the following purposes:
- To fulfill your requests for information about our services.
- To share information about our services that we believe may be of interest to you, provided you have given consent to receive marketing materials, where required by law, or when it aligns with our legitimate interests (unless your objection supersedes our interests).
- To initiate or fulfill contractual obligations between you and us.
- To offer you opportunities to provide feedback through surveys.
Data Retention:
We will retain your personal data as long as your account is active or as needed to provide services to you. We may retain information longer for compliance with legal obligations, dispute resolution, or enforcement of our agreements.
Opt-Out and Communications Preferences:
You may opt-out of promotional communications at any time by following the unsubscribe instructions included in emails or contacting us directly. Transactional and administrative communications regarding your account or our services cannot be opted out.
International Users:
Our Platform is intended primarily for users in the United States. If you are accessing our Platform from outside the U.S., your data will be transferred to and stored on servers located in the U.S. By using our Platform, you consent to this transfer and processing.
Your Rights:
You may access, update, or delete your personal account at any time by logging into your account or contacting us directly at support@nextchapterliving.com.
Children's Privacy:
Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect or store information from individuals under the age of 18.
Changes to This Privacy Policy:
We may update our Privacy Policy periodically. We encourage you to review this Privacy Policy regularly for any changes. Continued use of our Platform after changes constitutes your agreement to the updated Privacy Policy.
Contact Us:
If you have any questions about this Privacy Policy or our data practices, please contact us:
Next Chapter Living, LLC
Email: support@nextchapterliving.com
